ISO/IEC 20000-1:2018 Information Technology Service Management Systems
ISO/IEC 20000-1:2018 Information Technology Service Management Systems
The standard, ISO/IEC 20000-1:2011, formerly known as BS 15000, is applicable to all sizes of organizations, who are involved in the management, including outsourcing, of their own IT systems and organizations, providing IT service management services to customers. It focuses on delivering effective and efficient services to users with a strong focus on service improvement.
This international standard is already widely recognised by the IT industry as evidence of excellence in all areas of IT service provision. Following the ISO 20000 framework will give you a competitive advantage by ensuring your ITSM services are robust, efficient and responsive.
ISO/IEC 20000-1 Benefits
- Protect its brand, its assets, its shareholders, and its directors
- Improve response times and reduce interruptions to IT services
- Deliver consistently high standards of products and services
- Increase employee understanding of roles and business objectives
- Improve its corporate image and credibility with customers